Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Vivid Housing Limited (202224270)

The complaint is about the landlord's handling of the resident's reports of a faulty extractor fan, the associated complaint, and compensation offer.

Anchor Hanover Group (202110135)

The complaint is about the landlord’s response to the resident about a sinking fund service charge increase.

Babergh District Council (202207448)

The complaint is about the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the cracked walls; the felt roof; the water pipes affecting the washing machine; the windows; damaged wood, and fascia boards; and a poor fitting back door.

Birmingham City Council (202113968)

The complaint is about the landlord’s: Response to the resident’s reports of a faulty heating and hot water system at the property. Complaint handling. Record keeping.

Broadland Housing Association Limited (202125350)

The complaint is about the landlord’s: Handling of a report of antisocial behaviour (ASB) made against the resident. Retention and disclosure of an unsent letter about the report of antisocial behaviour. Use of its unreasonable complaints policy. Response to a request to change staff members dealing with the management of the resident’s tenancy. Handling of the loft ventilation system. This service has also considered the landlord’s handling of the associated complaint.

Citizen Housing (202115328)

The complaint is about the landlord’s handling of the resident’s: Request to reconnect his electricity supply. Request for permission to do works at his property. Complaint.

Clarion Housing Association Limited (202016220)

The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the resident’s complaint.

Clarion Housing Association Limited (202120307)

The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be re-laid; and the associated complaint.

Clarion Housing Association Limited (202214536)

The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the resident for damage and costs incurred following the leak.

Dudley Metropolitan Borough Council (202205365)

The complaint is about the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour towards her and her family; sending handwritten notes; noise nuisance (loud music) at night; and the misuse of the communal area. The resident has also complained about the landlord’s handling of: the associated complaints; and the housing transfer application.