Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Camden Council (202229706)

The complaint is about the landlord’s response to the resident’s: Request for a window repair. Reports of damp and mould. Complaint.

Lambeth Council (202123105)

The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to damp. Reports of repairs to the windows. Related complaint.

Leeds City Council (202215437)

The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation.  The landlord’s handling of the resident’s decant. The landlord’s complaint handling.

Notting Hill Genesis (NHG) (202302192)

The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the resident’s front door. Formal complaint.

Notting Hill Genesis (NHG) (202307053)

The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary wall. Reports of mould in the property. The associated complaint.