Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Riverside Group Limited (202218341)

The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns about staff conduct.

Anchor Hanover Group (202231153)

The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.

Habinteg Housing Association Limited (202227866)

This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the resident’s concerns following the installation of a door mechanism by the local authority.

Midland Heart Limited (202300818)

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour caused by a neighbour. Allegations regarding the conduct of a member of staff.

Stonewater Limited (202301443)

The complaint is about the landlord’s: response to the resident’s reports of a faulty heating system and its subsequent handling of repairs; complaint handling, including the level of compensation offered.