Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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LiveWest Homes Limited (202105579)

The complaint is about the landlord’s handling of: Remedial works in April 2021. The resident’s complaint.

London Borough of Barking and Dagenham (202208581)

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication with the resident.

Sovereign Network Homes (202224354)

The complaint is about the landlord’s response to maintenance responsibilities for the hedge at the front of the property. The Ombudsman has also considered the landlord’s complaint handling.

Walsall Housing Group Limited (202212693)

The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained about the outcome of her insurance claim.

Woking Borough Council (202206712)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a closure warning letter; Reports that it tried to obtain medical information without his consent; Complaint.

Camden Council (202217163)

The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint

Clarion Housing Association Limited (202126885)

The complaint is about the landlord’s handling of: The resident’s queries about the administration and breakdown of her service charges; and The subsequent complaint.

Clarion Housing Association Limited (202207167)

The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling while investigating this complaint.

Eastbourne Borough Council (202215189)

The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives.

Hyde Housing Association Limited (202205250)

This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation has also considered the landlord’s handling of the associated complaint.