The Riverside Group Limited (202214546)
The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (L&Q) (202212381)
The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
London & Quadrant Housing Trust (L&Q) (202212402)
The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the property. The Ombudsman has also looked at the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202213630)
The complaint is about the landlord’s response to: The resident’s challenge to the level of her service charge in previous years. The resident’s request for information about her service charges. The resident’s concerns about an increase to her service charge and her request to withhold the increase pending the outcome of its investigation into previous years’ charges.
Thirteen Housing Group Limited (202204655)
The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.
Tower Hamlets Homes (202216444)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property.
Trafford Housing Trust Limited (202218381)
The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.
A2Dominion Housing Group Limited (202210846)
The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.
Christian Action (Enfield) Housing Association Limited (202105986)
The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s complaint.
Harlow District Council (202211041)
The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.