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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Teign Housing (202229529)

The complaint is about the landlord’s handling of: Reports of damp and mould. The associated formal complaint.

Harlow District Council (202411360)

The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.

London & Quadrant Housing Trust (202322335)

The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his car parking space. Reports of fly tipping and that grounds maintenance was not being carried out. Reports that the communal door and corridor was causing noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.