Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hightown Housing Association Limited (202121975)

The complaint is about the landlord’s handling of: The concerns raised by the resident about the safety and condition of the property when she moved in via a mutual exchange. The associated complaint

Stockport Homes Limited (202113835)

The complaint is about: The landlord's handling of the resident’s concerns about rehousing. The condition of the resident’s new home and ongoing repair issues. The landlord’s handling of the complaint.

Thurrock Council (202218825)

The complaint is about the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural survey to be completed.

‘Johnnie’ Johnson Housing Trust Limited (202116565)

The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling.

A2Dominion Housing Group Limited (202216864)

The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling.

Aster Group Limited (202214054)

The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould in the property. The landlord’s response to the resident’s request for a management move.

Bromford Housing Group Limited (202210356)

The complaint is about the landlord’s: handling of requests for repairs to the porch; handling of requests for repairs to the garden path, and; response to requests it make reasonable adjustments when arranging repairs appointments. The Ombudsman has decided to consider the landlord's complaint handling as part of this investigation.

Clarion Housing Association Limited (202124449)

The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.

Hackney Council (202213194)

The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.

Midland Heart Limited (202125636)

The complaint is about: The landlord’s response to the resident’s reports of no heating in the property. The landlord’s response to the resident’s reports of draughts from the windows throughout the property. The landlord’s response to the resident’s request to move. The landlord’s response to the resident’s reports of her daughter being burnt on a storage heater.