Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Midland Heart Limited (202216507)

The complaint is about the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation to the resident. Complaint handling.

Peabody Trust (202200114)

REPORT COMPLAINT 202200114 Peabody Trust 15 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Thirteen Housing Group Limited (202216348)

The complaint is about the landlord's handling of the resident’s kitchen repairs.

Barnsley Metropolitan Borough Council (202127147)

This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom.

Birmingham City Council (202201323)

The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s complaint handling.

Broadland Housing Association Limited (202211606)

The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.

Clarion Housing Association Limited (202205171)

The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss of privacy for himself and his family, and; complaint handling and the amount of compensation offered.

Gentoo Group Limited (202218195)

The complaint is about the landlord’s handling of: Leaks in the resident’s property. The associated complaint.

Homes Plus Limited (202109576)

The complaint is about the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. This report also examines the landlord’s record keeping.

Hyde Housing Association Limited (202114466)

The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the installation of a new boiler. request for a replacement boiler. request to be moved from their property. associated complaint.