Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Nuneaton and Bedworth Borough Council (202121687)

The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the resident’s request to be rehoused. Complaint handling.

One Manchester Limited (202208031)

The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and harassment; Rehousing application; Request for its officers to resign.

Sandwell Metropolitan Borough Council (202204051)

The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.

The Guinness Partnership Limited (202219562)

This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling.

Thurrock Council (202128098)

The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint.

Wandsworth Council (202200519)

The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on how to move home during the pandemic. The landlord’s complaints handling.

Islington Council (202122382)

The complaint is about the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and mould at the property. Complaint handling.

Kingston upon Thames Council (202209197)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs required to the front door. The landlord’s complaint handling. The landlord’s record keeping.

LiveWest Homes Limited (202219939)

The complaint is about the landlord’s handling of the resident’s reports of bird faeces at the entrance of the building.

Midland Heart Limited (202214454)

The complaint is about the landlord’s: Decision to end the resident’s licence. Handling of the resident’s previous compensation payment. Handling of the resident’s report of having been assaulted by the landlord’s staff. Handling of the resident’s report of antisocial behaviour. Record keeping.