London Borough of Redbridge (202208497)
The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202227030)
The complaint is about the landlord's handling of: The resident’s reports of heating and hot water problems in the property. The resident’s reports of damp and mould.
Midland Heart Limited (202219803)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s response to the resident’s concerns about the conduct of her housing officer. This Service has decided to consider the landlord’s complaint handling.
Midland Heart Limited (202228118)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. Complaint handling.
Notting Hill Genesis (NHG) (202124552)
The complaint is about the landlord’s conduct during visits to the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202224771)
The complaint is about: The landlord’s handling of the resident’s queries and comments in relation to a service charge consultation. The landlord’s complaints handling.
Ocean Housing Limited (202220564)
The complaint is about the landlord’s response to the resident’s concerns about parking arrangements.
Optivo (now Southern Housing) (202216980)
The complaint is about: How the landlord handled repairs to the communal entry door to the building. How the landlord handled repairs to the communal TV aerial. The landlord’s complaint handling.
Optivo (now Southern Housing) (202221560)
The complaint is about the landlord’s: Handling of works in communal areas. Sharing of the resident’s personal data with its contractor. Complaint handling.
Orbit Group Limited (202016924)
The complaint is about the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling.