Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (NHG) (202214808)

The complaint is about the landlord’s: Response to reports of leaks at the property. Response to damp and mould at the property. Knowledge and information management. Complaint handling.

Sanctuary Housing Association (202214329)

The complaint is about the landlord’s handling of the: kitchen flooring replacement works; and kitchen base units renewal works.

Bromford Housing Association Limited (202216237)

The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling.

Clarion Housing Association Limited (202211593)

The complaint is about the landlord’s handling of reports of a foul odour at the property. This Service has also considered the landlord’s: complaint handling. record keeping.

East Riding of Yorkshire Council (202211160)

The complaint is about: The landlord’s response to the resident’s reports of anti social behaviour. The landlord’s decision to place the resident in a particular band under its allocations policy. The landlord’s handling of the complaint.

Joseph Rowntree Housing Trust (202221489)

The complaint is about the landlord's response to the resident’s reports of repairs to her windows and front door.

Paradigm Housing Group Limited (202116807)

The complaint is about:

Sanctuary Housing Association (202214318)

The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s complaint about its disposal of her belongings, following a fire in the property.

Southern Housing Group Limited (202117950)

This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of the installation of an electric shower.

Sovereign Network Homes (202218988)

The complaint is about the landlord's handling of repairs to the communal lift.