Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202112413)

The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy.

Leicester City Council (202107822)

The complaint is about the landlord’s: Response to the resident’s: Reports of leaks to his shed. Request to remove squirrel traps from the property. Handling of electrical repairs in the property. The Ombudsman has also assessed the landlord’s: Complaint Handling. Record Keeping.

London & Quadrant Housing Trust (L&Q) (202206767)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s concerns about his neighbour’s video doorbell. The landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202214900)

The complaint is about: The landlord's handling of the resident's reports of a loss of heating and hot water, including the level of compensation offered. The landlord’s complaint handling.

Longhurst Group Limited (202121961)

The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. Repairs to a front door. A lack of heating and hot water and damage to a carpet in 2021.

Midland Heart Limited (202224636)

The complaint is about the landlord’s handling of decoration works.

Newlon Housing Trust (202212689)

The complaint is about the landlord's handling of the resident's reports regarding the condition of the windows.

Notting Hill Genesis (NHG) (202000461)

The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance . The landlord’s handling of the resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.

Notting Hill Genesis (NHG) (202104963)

The resident’s complaint is about the landlord’s handling of: The resident’s Subject Access Request. His reports of pests and requests for associated works. His temporary decant request. Its communication during handover of cases between staff. This service has also considered the landlord’s complaint handling.

Together Housing Association Limited (202220628)

The complaint is about the landlord’s responses to: Snags in the property. The resident’s reports of anti-social behaviour (ASB) from a neighbour. The formal complaint.