Paragon Asra Housing Limited (202218861)
The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Stoke-on-Trent City Council (202221758)
The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom.
Abri Group Limited (202206759)
The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.
Anchor Hanover Group (202215085)
The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns about how a member of staff responded to a medical emergency; reports of residents’ dogs in communal areas without leads. This report will also assess the landlord’s complaint handling.
Aster Group Limited (202122022)
The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been investigated.
Birmingham City Council (202213968)
The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and reports of high heating costs. The resident’s reports of repairs in the bathroom. The resident’s reports of repairs in the kitchen, and the request for a kitchen replacement. The resident’s reports of repairs to the bedroom window. The Ombudsman will also consider the landlord’s complaints handling.
Blackpool Council (202213281)
The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her former property.
Cambridge City Council (201913783)
The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The landlord’s response regarding safeguarding and the suitability of the property The landlord’s response to the resident’s reports of anti-social behaviour (ASB)
Citizen Housing (202301690)
The resident has complained about the landlord’s: response to reports of antisocial behaviour (ASB), including the use of CCTV and a boundary dispute. response to the resident’s request for works to the heating and hot water system including for a replacement boiler to be located in the kitchen. response to the resident’s concerns about the windows in one of the bedrooms. response to reports of damp and mould. response to reports of water contamination. attempts to access the property to conduct an electrical installation, condition report. The Service has also considered the landlord’s record keeping.
Clarion Housing Association Limited (202126948)
The complaint is about the landlord’s response to the resident about: Front and back doors reportedly resulting in water ingress and draughts. A leaking roof Issues with an immersion and boiler and loss of hot water. Costs incurred as a result of flooding and damage, in relation to issues such as a hole under the bath and a broken seal to the immersion heater. A request for her ex-partner to be removed from the tenancy. A request for her children to be added to be added as household members, to be transferred and for priority to be awarded to an housing application. The Ombudsman has also considered the landlord’s complaint handling.