Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Guinness Partnership Limited (202209839)

The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden.

Torus62 Limited (202224281)

The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision of suitable storage for mobility scooters. The landlord’s complaint handling.

Trent & Dove Housing Limited (202204417)

The complaint is about the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. The landlord’s record keeping.

Waltham Forest Council (202201559)

The complaint is about the landlord’s; Handling of remedial works at the resident’s home following a leak. Complaints handling.

Westminster City Council (202207751)

The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; response to the resident’s request for a management transfer; handling of the resident’s complaint.

Wolverhampton City Council (202101642)

This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould; various other repairs; equality concerns; Complaint handling; Record keeping.

A2Dominion Housing Group Limited (202207064)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that damp and mould issues had impacted on the health of her household. Reports of silverfish in the property, as a result of damp and mould. Reports of a blocked toilet. The Ombudsman has also considered: The landlord’s complaint handling; The landlord’s record keeping.

Birmingham City Council (202118753)

The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was trying to evict him. Complaints.

Clarion Housing Association Limited (202204728)

The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to the resident’s reports of its contractor causing damage to the property during planned works and leaving aspects of the work unfinished; The landlord’s response to the resident’s reports of loss of water supply to the property; The landlord’s handling of replacing the windows in the property; The landlord’s handling of the decision of whether it would replace the front entrance door to the property. This report also considers the landlord’s complaint handling.

Colchester Borough Council (202110444)

The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.