Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Guinness Housing Association Limited (202207927)

The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a neighbouring property.

Hammersmith and Fulham Council (202211844)

The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling.

Hyde Housing Association Limited (202204816)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her subsequent request for compensation. The landlord’s handling of the associated complaint.

London Borough of Barnet (202202606)

The complaint is about the landlord’s: handling of repairs to the resident’s front door; response to the resident’s request to renew the bathroom; complaint’s handling.

Royal Borough of Kensington and Chelsea (202217632)

The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a built-in wardrobe. Amend the postcode on the tenancy agreement.

Tower Hamlets Council (202219354)

The complaint is about the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling.

Lambeth Council (202217219)

The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets.

London & Quadrant Housing Trust (L&Q) (202123362)

The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the purchase of their shared ownership property. The Ombudsman will consider the landlord’s communication and complaint handling.

North Tyneside Council (202214593)

REPORT COMPLAINT 202214593 North Tyneside Council 01 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

One Housing Group Limited (202218055)

The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within his property between June and July 2022. reports of a loss of the heating and hot water supply within his property between October and December 2022. associated complaint.