Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2015 and 2020. The landlord’s handling of the resident’s reports of ASB from 2021. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint.
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of damage to the resident’s flooring. The resident’s concerns about staff conduct. The resident’s associated complaint.
The complaint is about the landlord’s disposal of the resident’s possessions. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: planned maintenance (replacement of kitchen, bathroom, central heating system and re-wiring). repairs to the central heating system. the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.
The complaint is about: The landlord’s response to the resident’s concerns about the temperature of the water and the water pressure. The associated complaint.
The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB).
This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy application. Decision to continue to charge rent while seeking possession of the property .
The complaint is about the landlord’s: Handling of repairs including damp and mould throughout the resident’s property. Response to the damage caused to household items at the property, the impact on her health and an injury sustained. Response to reports of fly-tipping and pest infestations at the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint made about a member of staff on 24 December 2020. Unscheduled welfare visits. The suitability of the property allocated by the local council. The sign up and move in process. The resident’s request for rehousing. The associated complaint.