London Borough of Lambeth (202424802)
The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent report of damp and mould. Complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Lambeth (202428770)
The complaint is about the landlord’s: handling of reports of damp and mould. understanding of the household’s vulnerabilities and support needs. The Ombudsman has also considered the landlord’s handling of the complaint.
London Borough of Lambeth (202434327)
The complaint is about the landlord’s response to the resident’s reports of a leak in her kitchen. This report has also assessed the landlord’s: complaint handling. record keeping.
London Borough of Wandsworth (202330253)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property.
Metropolitan Thames Valley Housing (MTV) (202433015)
The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated repairs. Associated complaint.
Nottingham City Council (202306942)
The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that it remove a tree that was next to his property.
Orbit Housing Association Limited (202422207)
The complaint is about the landlord’s handling of the repairs to the drainage system.
Peabody Trust (202222979)
The resident’s complaint was about: The landlord’s response to the resident’s request to install an electric parking gate. The landlord’s complaint handling.
Peabody Trust (202321897)
The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a communal electric service charge. We have also considered the landlord’s handling of the associated complaint.
Peabody Trust (202344153)
The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct of the contractor; rent account; associated complaint.