Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hyde Housing Association Limited (202218277)

The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal complaint.

Kirklees Council (202234428)

This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home.

LiveWest Homes Limited (202227876)

The complaint is about the landlord’s handling of the resident’s request for a management transfer.

London Borough of Hillingdon (202310021)

The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.

Notting Hill Genesis (NHG) (202302462)

The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property.

One Housing Group Limited (202304182)

This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak repairs. The landlord’s response to the resident’s complaint about its handling of antisocial behaviour (ASB).

Orbit Group Limited (202313968)

The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). Handling of the associated complaint.

Origin Housing Limited (202336436)

The resident’s complaint is about the landlord’s response to her reports of damp and mould.

Peabody Trust (202204552)

The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and blocked waste pipe. The Ombudsman has also considered the landlords complaints handling and record keeping.

Platform Housing Group Limited (202218923)

The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.