Westminster City Council (202121910)
The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202125701)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat above. The associated complaint.
Camden Council (202115731)
The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and mould in the property. the resident’s complaints. This report also looks at the landlord’s record keeping practises and handling of knowledge and information.
Citizen Housing (202205624)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Reports of ASB and harassment made against the resident. The resident’s complaint.
London Borough of Hillingdon (202110990)
The complaint is about: the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s service charge including a charge for the landlord’s on-site meal provision, despite the resident’s dietary requirements meaning he was unable to eat the meals provided.
City of Doncaster Council (202108038)
The complaint is about the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202222408)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.
Homes Plus Limited (202204960)
The complaint is about the landlord's: Response to the resident’s concerns about the condition of the property upon moving in and outstanding repairs. Response to the resident’s reports of roof leaks, damp, and the resident’s request to have his bedrooms redecorated. Response to the resident’s reports of outstanding repairs to the garden and fence. Response to the resident’s request for the wet room to be converted into a downstairs toilet. Complaints handling. Knowledge and information management.
London & Quadrant Housing Trust (L&Q) (202202099)
The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated complaint.
London Borough of Barnet (202102335)
The complaint is about: The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of the tenancy and subsequently. The landlord’s response to the resident’s request to be decanted. The landlord’s complaint handling response in respect of the resident’s report that asbestos tiles were broken at the start of the tenancy.