Southern Housing Group Limited (202224516)
The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated.
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The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated.
The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property.
The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.
This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint.
The complaint is about the landlord’s: decision not to reinstate the resident’s shaver socket following a bathroom refurbishment; complaints handling.
The resident’s complaint is about: The landlord’s response to the resident’s reports of flooding of the car park. The landlord’s response to the resident’s request to use the sinking fund to pay for remedial works to a car park pump and redecoration. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
The complaint is about the landlord’s response to the resident's reports of: Damp, mould and draughty windows; Overcrowding; A bed bug infestation; Drug use within the building; The communal lift not working.
The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right.