All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s administration of the resident’s service charge and rent account. The landlord’s handling of the resident’s request for arrears on her service charge and rent account to be waived. The associated complaint.
The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs.
The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint.
The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including damp and mould, a leaking sink and garden maintenance. The resident’s request for wardrobes and a garden shed. The associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s shower.
The complaint is about the landlord’s handling of repairs to: the boiler; the kitchen tap.
The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom of the property.
The complaint is about: The condition of the property when it was let to the resident. The unsuitability of the property. The landlord’s handling of the resident’s request to move. The landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord continuing to collect rent payments from the late tenant’s bank account. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request for a replacement carpet and skirting boards in her property. the resident’s complaint.