Places for People Group Limited (202306033)
The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Royal Borough Of Greenwich (202221543)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and repairs to the bath panel, the seal round the wash basin, and the extractor fan.
Thirteen Housing Group Limited (202216797)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
Waltham Forest Council (202209449)
The complaint is about the landlord’s response to the resident's reports of subsidence in her garden.
Camden Council (202106293)
The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common areas, resulting from a neighbour hoarding, including a pest infestation and odours, and the resident’s request for a rent rebate. The landlord’s requests for rent. Noise from other neighbours’ properties, including from a fan and DIY works. The landlord’s complaint handling
London & Quadrant Housing Trust (L&Q) (202209191)
The complaint is about the landlord’s handling of: the resident’s request to install an external tap. the resident’s complaint.
Optivo (now Southern Housing) (202109843)
This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and shortly after, she moved in. The resident’s request for compensation for damage to her personal belongings due to water ingress and damp. The associated complaint.
Optivo (now Southern Housing) (202212113)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the landlord’s record keeping.
Rochdale Boroughwide Housing Limited (202208779)
The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB).
Sovereign Network Homes (202217762)
REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]