Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Midland Heart Limited (202338142)

The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items impact on her health

Notting Hill Genesis (NHG) (202221064)

The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to the resident’s reports about asbestos; complaints handling.

Sovereign Network Homes (202314090)

The complaint is about the landlord’s handling of the resident’s reports of  leaks, damp and mould in the property. The Ombudsman has considered the landlord’s complaint handling.

Tower Hamlets Homes (202234784)

The complaint is about the landlord’s response to the resident’s reports of recurring leaks, damp, mould, and associated repairs at her property.

Tower Hamlets Homes (202310957)

The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property was let. Handling of repairs to accommodate a washing machine in the kitchen. This report also looks at the landlord’s handling of the resident’s complaint.

B3 Living Limited (202307898)

The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling.

Flagship Housing Group Limited (202305024)

The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request to fit an external post box, ring doorbell and a solar outside light. complaint.