Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Westminster City Council (202219727)

The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint.

Wythenshawe Community Housing Group (2) Limited (202117043)

The complaint is about the landlord’s handling of the resident’s rent account.

A2Dominion Housing Group Limited (202106413)

The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.

A2Dominion Housing Group Limited (202121164)

The complaint is about the landlord’s: Response to the resident’s concerns about her oven and kitchen units. Complaint handling.

Camden Council (202204295)

The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling.

Clarion Housing Association Limited (202113849)

The complaint is about the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s request to change to a sole tenancy; The resident’s concerns about information sent to the Department of Work and Pensions (DWP); The resident’s reports of a data breach. This report will also look at the landlord’s complaint handling.

London Borough of Croydon (202204220)

The resident’s complaint is about: The landlord’s response to the resident’s reports about his toilet and drains. The landlord’s response to the resident’s concerns about asbestos in his property. The resident’s request to move. The Ombudsman has investigated the landlord’s complaint handling.

London Borough of Hillingdon (202230250)

The complaint is about the landlord’s handling of the resident’s reports of hot water and heating loss.

Orbit Group Limited (202125373)

The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the floor that affected the ability to sell the property.

Origin Housing Limited (202121339)

The complaint is about the landlord’s handling of: Recurrent leaks from the property above and associated repairs. Repairs to resolve a draft in a bedroom. The resident’s concerns about poor signage to the property. The resident’s request that communication be via email and concerns about the standards of communication. Complaints. Knowledge and information management.