Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thurrock Council (202223907)

The complaint is about the landlord’s response to the resident’s reports of repairs and associated damp and mould.

Waverley Borough Council (202217773)

The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare area for its contractor.

‘Johnnie’ Johnson Housing Trust Limited (202124750)

The complaint is about the landlord’s response to the resident’s reports of a poor standard of cleaning and maintenance services in communal areas. The Ombudsman has also considered the landlord’s complaint handling.

Aster Group Limited (202223235)

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould and the associated repairs; the adaptations to the resident’s property; the resident’s decant request; the resident’s complaint, including the level of compensation offered.

Curo Places Limited (202207832)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to missed and cancelled appointments. Knowledge and information management. Complaints handling.

Dartford Borough Council (202303482)

The complaint is about the landlord’s handling of: Reports of anti-social behaviour involving the resident’s neighbour including noise nuisance, smell from the neighbour’s property and the storing of bulky items and household waste in the garden. The resident’s neighbour accusing the resident of racism and threatening to take legal action against her. The resident’s request to be rehoused. The associated complaint.

Hammersmith and Fulham Council (202218030)

The complaint is about the landlord’s handling of: subsidence at the property; the resident’s complaint, including the level of compensation offered.

Hightown Housing Association Limited (202102415)

The complaint is about: The landlord’s handling of the resident’s repair reports regarding the rear door and leak to the bath. The landlord’s handling of concerns raised by the resident about the conduct of the developer’s subcontractor. The related complaint.

Incommunities Limited (202104089)

The complaint is about the landlord’s response to: The resident’s request that it fence off the land outside the property for her sole use. Complaint handling.

London Borough of Croydon (202118843)

The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The resident’s management transfer request. The associated complaint.