London & Quadrant Housing Trust (L&Q) (202127252)
The complaint is about the landlord’s: Handling of the resident’s application to succeed to her mother’s tenancy. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202223386)
The complaint is about the landlord’s handling of: Damp and mould in the property. Repairs to the bathroom ceiling following a collapse. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202208034)
The complaint is about the landlord’s: response to the resident’s concerns about the installation of windows at his property; complaints handling.
Norwich City Council (202234907)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.
Octavia Housing (202128280)
The complaint is about: the landlord’s handling of the resident’s request for a housing transfer. The landlord’s communication with the resident.
Peabody Trust (202218532)
The complaint is about the landlord's handling of: The resident's reports of rats in her loft. Repairs to the resident's loft and the renewal of the loft insulation. The resident’s complaint.
Places for People Group Limited (202206081)
The complaint is about the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent management transfer to flee the abuse. This investigation also considered the landlord’s handling of the resident’s complaint. This investigation also considered the landlord’s record keeping.
Southern Housing Group Limited (202128297)
The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in the property and associated bathroom repairs. Record keeping The associated complaint.
Stockport Homes Limited (202208908)
The complaint concerns the landlord’s: Handling of repairs. Decision to charge the resident for communal wi-fi. Handling of the resident’s concerns about the concierge service. Handling of reports of a vandalised car in the communal car park. Complaints handling. This report has also considered the landlord’s record keeping.
Stockport Homes Limited (202213837)
This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.