Royal Borough of Kensington and Chelsea (202212956)
The complaint is about: The landlord’s handling of antisocial behaviour (ASB). The landlord’s handling of a managed move. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202212477)
The complaint is about the landlord’s response to the resident’s reports regarding: Repairs required to her property following a water leak. Damp and mould at her property. Its complaint handling.
Yorkshire Housing Limited (202201907)
The complaint is about: The landlord’s handling of the resident’s reports of a leak on the boiler and the installation of a new boiler. The landlord’s handling of the resident’s reports of other repairs. The landlord’s decision to put a warning flag on the resident’s account. The landlord’s handling of the resident’s complaint.
Aster Group Limited (202205493)
The complaint is about the landlord’s handling of the resident’s reports of defects to the property, including damp and mould and door repair issues.
Basildon Borough Council (202223904)
The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s handling of repairs to the toilet. The landlord’s handling of repairs to the roof. The landlord’s complaints handling. This report has also considered the landlord’s record keeping.
Camden Council (202219378)
The complaint is about the landlord's: Handling of a leaking roof causing water damage to the property. Complaints handling. The Ombudsman has also considered the landlord’s knowledge and information management.
Freebridge Community Housing Limited (202210458)
The complaint concerns the landlords handling of the following: Communication with the residents regarding the regeneration work on the estate. Request for rental payments. The subsequent complaint.
Hackney Council (202225651)
The complaint is about the landlord’s handling of repairs to windows. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Incommunities Limited (202128086)
The complaint is about the landlord’s response to the resident’s concerns that: She has been overcharged rent. She has been charged grounds maintenance for services not received. Her signature was forged on her tenancy agreements.
Joseph Rowntree Housing Trust (202216191)
This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.