Gateway Housing Association Limited (202214087)
The complaint is about: The landlord’s handling of the resident’s request for a chain let. The landlord’s handling of communications over future chain lets.
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The complaint is about: The landlord’s handling of the resident’s request for a chain let. The landlord’s handling of communications over future chain lets.
The complaint is about the landlord’s handling of: reports of a leak into the property; the water damage in the property; the resident’s need to temporarily move out, and; the complaint and the compensation offer.
The complaint is about the landlord’s handling of: a request that it provide a service charge refund; the associated complaint.
The complaint is about the landlord’s response to reports of defects in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: the landlord’s response to repairs to the fences and bin store. the associated complaint.
The complaint is about the landlord’s handling of the resident’s kitchen replacement and associated works. The landlord’s complaints handling has also been investigated.
This complaint is about the landlord’s handling of: The resident’s reports of water ingress and damp and mould in her property. The associated complaint.
The complaint is about the landlord’s response to the resident’s request for: A window to be installed in her property. A fence to be installed outside her property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
The complaint is about: the landlord’s handling of a radiator leak. the loss of hot water and heating. the associated complaint, including the amount of compensation offered.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.