MHS Homes Ltd (202211403)
The complaint is about the landlord’s: Handling of the resident’s purchase of the property. Setting of the rent. Administration of the resident’s rent account. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Newlon Housing Trust (202302204)
The resident’s complaint is about: The landlord’s handling of a breakdown of the hot water system and the associated offer of compensation. The Service has also investigated the landlord’s complaint handling.
Cornwall Council (202117201)
The complaint is about the landlord’s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation of LED lights and its response to the resident reporting experiencing electric shocks. Complaints handling.
Housing For Women (202219766)
The complaint is about the landlord’s: Conclusion that the garden was communal. Response to the resident’s request for a fence to be installed. Response to outstanding repair and maintenance issues. Record keeping. Complaint handling.
Hyde Housing Association Limited (202203159)
The complaint is about: The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the resident’s concerns about fire safety. The Ombudsman has considered the landlord’s complaint handling.
London Borough of Barking and Dagenham (202117636)
The complaint is about the landlord’s: Handling of repairs at the resident’s property. Handling of reports of pest infestation. Decision to offset rent arrears from the resident’s home loss payment. This Service has also considered the landlord’s complaint handling.
Raven Housing Trust Limited (202116683)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the living room and back bedroom causing damp. The standard of cleaning and maintenance of the communal area. Being charged for maintenance works for storm damage. This Service has also considered the landlord’s handling of the complaint.
Sovereign Network Homes (202212307)
The complaint is about the landlord’s response of the resident’s reports of: Mechanical ventilation issues. Various repairs. Staff conduct. Allegations of antisocial behaviour (ASB) This Service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202219866)
The complaint is about the landlord’s: response to concerns about the presence of carbon monoxide; response to concerns about a lack of heating and hot water; complaint handling.
Hyde Housing Association Limited (202303931)
The complaint is about the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman has also considered the landlord’s record keeping.