Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Islington Council (202224799)

The complaint is about the landlord’s response to the resident’s report of a leak. This Service has also considered the landlord’s complaint handling.

Lambeth Council (202224500)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.

Longhurst Group Limited (202335462)

The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

Stonewater Limited (202323751)

The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s complaint handling.

Stonewater Limited (202329558)

REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]

Broadacres Housing Association Limited (202310178)

The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to only visit the resident in pairs. Response to the resident’s concerns about conduct of its staff. Response to the resident’s concerns about missed appointments by the landlord. Response to the resident’s request for it to maintain the garden hedge. This Service has also considered the landlord’s handling of the complaint.

Islington Council (202308344)

The complaint is about the landlord’s handling of the resident’s complaint concerning her annual gas safety check.

London & Quadrant Housing Trust (L&Q) (202316572)

This complaint is about the landlord’s response to the resident’s complaint about the security and condition of the block, anti social behaviour (ASB), repairs needed to the emergency door releases, and fire safety signs.