Stonewater Limited (202223270)
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Vivid Housing Limited (202215308)
The complaint is about the landlord’s handling of the resident’s concerns about: Antisocial behaviour (ASB) in her building. The maintenance and cleanliness of her building’s communal areas. The impact of major remedial works taking place to the building’s cladding. The end of her tenancy. The Ombudsman has also considered the landlord’s complaint handling.
Wigan Metropolitan Borough Council (202207109)
The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB) from a neighbour. Handling of the resident’s request for a mutual exchange and the information provided. The Ombudsman has also investigated the landlord’s complaint handling.
Aspire Housing Limited (202206457)
The complaint is about: The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the landlord’s complaint handling.
Aster Group Limited (202216313)
The complaint is about the landlord’s: Response to the resident’s concerns about the conduct of two staff members. Handling of pest control issues. Complaint handling.
Camden Council (202214399)
The complaint is about the landlord’s: Response to the resident’s concerns about the behaviour of and works outstanding by contractors. Complaint handling.
Clarion Housing Association Limited (202202193)
The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her property, safety issues with the building, and associated record keeping; fire safety concerns, and associated complaint handling.
Clarion Housing Association Limited (202208746)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above.
GreenSquareAccord Limited (202304099)
The complaint is about the landlord’s: Response to the resident’s concerns about staff conduct. Decision to request that the resident was only visited in pairs. Complaint handling. Management of knowledge and information.
Hyde Housing Association Limited (202226622)
The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.