Sovereign Network Homes (202220575)
The complaint is about the landlord’s handling of the resident’s reports of vermin in her property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Abri Group Limited (202229695)
The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202222531)
The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a leak into the meter cupboard. Associated complaints.
Home Group Limited (202213850)
The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling of the resident’s reports that common areas including an access footpath were not being maintained. Complaint handling.
LiveWest Homes Limited (202105579)
The complaint is about the landlord’s handling of: Remedial works in April 2021. The resident’s complaint.
London Borough of Barking and Dagenham (202208581)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication with the resident.
Sovereign Network Homes (202224354)
The complaint is about the landlord’s response to maintenance responsibilities for the hedge at the front of the property. The Ombudsman has also considered the landlord’s complaint handling.
Walsall Housing Group Limited (202212693)
The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained about the outcome of her insurance claim.
Woking Borough Council (202206712)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a closure warning letter; Reports that it tried to obtain medical information without his consent; Complaint.
Camden Council (202217163)
The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint