Citizen Housing Group Limited (202431038)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, subsequent damage, and damp issues. Request for an internal housing transfer.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202234940)
The complaint is about the resident’s concerns about the landlord’s: Communication about service charge payments. Live chat facility. Complaint handling.
Clarion Housing Association Limited (202436394)
This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The resident’s report of subsidence to the kitchen floor. The resident’s request for a replacement front door. The bath replacement. Its communication on the pre-action protocol process and compensation on the issues. The associated complaint.
Gateshead Metropolitan Borough Council (202202659)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Golding Homes Limited (202320018)
The complaint is about the landlord’s handling of the resident’s personal data.
Haringey London Borough Council (202327825)
The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.
Hightown Housing Association Limited (202228597)
The complaint is about the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance.
London Borough of Islington (202326274)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the resident’s internal transfer request.
Metropolitan Thames Valley Housing (MTV) (202431395)
The complaint is about: The landlord’s handling of repairs required to resolve a water leak. The landlord’s complaint handling.
Norwich City Council (202325705)
The complaint is about the landlord’s handling of: The repairs to the kitchen waste pipe. The associated complaint.