Calico Homes Limited (202212335)
The complaint is about: The landlord’s handling of, and communication about resident’s reports of substandard works to his garden. The resident’s reports of discrimination.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Habinteg Housing Association Limited (202214063)
The complaint is about the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202208081)
The complaint is about: The resident’s report that the landlord provided him with inaccurate information prior to purchasing the property in relation to: Access to the roof terrace. The kitchen worktop. The landlord’s: Response to the resident’s concerns about differences in the standard of entrance halls across tenures. Administration of service charges. Complaint handling.
Lambeth Council (202215719)
The complaint is about the landlord’s: Handling of asbestos related repairs at the property. Handling of the resident’s request for a permanent decant, not a temporary one. Handling of the complaint. The Ombudsman has also investigated the landlord’s record keeping.
London Borough of Ealing (202210408)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Redbridge (202125195)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. Request to move the radiators in the property. The Ombudsman has also considered the landlord’s complaint handling.
One Vision Housing Limited (202213117)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s reports of defects to the plasterboard. The grounds maintenance service charges which were applied to the resident’s account. The landlord’s handling of the resident’s request for compensation for damage to his car.
Sovereign Network Homes (202209696)
The complaint is about the landlord’s handing of the resident’s rent account, and the resulting legal action due to rent arrears.
Sovereign Network Homes (202215203)
The complaint is about the landlord’s handling of the resident’s: Reports of water damage to the kitchen ceiling. Reports of damage to the bathroom ceiling from a leak. Request for a new kitchen.
The Riverside Group Limited (202220540)
The complaint is about the landlord’s: Response to the resident’s concerns about changes made to the Memorandum of Staircasing (MOS) by the landlord’s solicitor prior to the sale of the property. Decision not to refund the resident’s £13,500 sinking fund contribution following changes made to the MOS by its solicitor prior to the sale of the property. Response to the resident’s reports of not receiving the services paid for by way of service charges during lockdown in 2020. Handling of the resident’s complaint.