Swindon Borough Council (202213870)
The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property.
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The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property.
The complaint is about the landlord’s response to: The resident’s reports about cleaning charges. The resident’s reports of fly tipping and request for CCTV to be installed in the communal bin area.
REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
REPORT COMPLAINT 202208660 Home Group Limited 29 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about: The landlord’s handling of the resident’s report of anti-social behaviour. The landlord’s request for the resident to remove the ring doorbell. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the: Landlord’s handling of the resident’s rent account. Conduct of the landlord’s staff.
This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay.
The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. The associated complaint.
The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent associated repairs she requested to floorboards, flooring (including carpets), the bath, ceilings and a cupboard on the floor below; To the back doors; To a bedroom window; To her garden path, and the brickwork on the ground in front of her property; To her garage; Response to her enquiry regarding responsibility for her garden fences; Response to her reports of pests originating from a neighbouring property; Handling of the associated complaints.
The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated.