London Borough of Enfield (202215268)
The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Hounslow (202312239)
The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling.
London Borough of Newham (202205387)
The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s reports of a leaking toilet at the property. Handling of the associated complaint.
Mid Devon District Council (202215292)
The complaint is about: the landlord’s decision to issue the resident with a Notice to Quit. the landlord’s handling of the resident’s personal data. The Ombudsman has also considered the landlord’s complaint handling.
North Star Housing Group (202225344)
The landlord’s handling of a reported leak and damp and mould at the resident’s property.
Notting Hill Genesis (NHG) (202123372)
The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service has also considered the landlord’s handling of the resident’s complaint in this investigation.
Optivo (now Southern Housing) (202203710)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour, including the level of support provided by the landlord. The landlord’s handling of a subject access request submitted on the resident’s behalf. The landlord’s handling of safeguarding concerns it had about the resident’s child. The landlord’s handling of the associated complaints.
Orbit Group Limited (202220757)
The complaint is about the landlord’s response to the resident’s: Request for information relating to her service charge for grounds maintenance. Request for evidence of actual expenditure relating to her service charge. Complaint.
Peabody Trust (202209178)
REPORT COMPLAINT 202209178 Peabody Trust 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202209277)
The complaint is about: The handling of the resident’s rent accounts. Bullying, discrimination, and harassment by its staff. Increase in the resident’s rent without prior warning. The Ombudsman has also investigated the landlord’s complaint handling.