Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned improvement works in the property. Handling of repairs to a garden wall. Complaint handling.
The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition of the property following a mutual exchange. The associated complaint.
The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for stolen goods. Complaint handling.
The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.
This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s rehousing request. The associated complaint.
The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: Communication and record keeping. Complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling.
The complaint is around: The landlord’s handling of the resident’s requests for service charge information. The landlord’s handling of reports of leaks caused by roofing issues. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs following a rewire. The resident’s request for reasonable adjustments due to her disability. This report also looks at the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the property below him. Allegations that it discriminated against him. The Ombudsman has also investigated the landlord’s complaint handling.