Onward Homes Limited (202220340)
The complaint is regarding the landlord’s: Response to the resident's concerns regarding his building security and the standard of service, including whether the service offered value for money. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Onward Homes Limited (202230826)
The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint.
Paradigm Housing Group Limited (202217725)
The complaint is about:
Paradigm Housing Group Limited (202225687)
The complaint is about the landlord’s: communication relating to the resident’s annual service charge statement. response to the resident’s request for a breakdown of the service charges. administration of the resident’s service charge account.
Paragon Asra Housing Limited (202116273)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB), including reports of a hate incident. Handling of the resident’s request for reasonable adjustments in its contact with him. Response to reports it received about the resident’s conduct towards its staff. Complaint handling.
Paragon Asra Housing Limited (202210685)
REPORT COMPLAINT 202210685 Paragon Asra Housing Limited 22 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Paragon Asra Housing Limited (202229230)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of a draught in her living room. This Service has also considered the associated complaint handling.
Peabody Trust (202126795)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. Complaint.
Peabody Trust (202128533)
The complaint is about the landlord’s response to: the resident’s reports about antisocial behaviour and the resident’s concerns about the conduct of a member of landlord staff. We will also look at the landlord’s complaint handling as part of this investigation.
Peabody Trust (202204160)
The complaint is about: Rent and service charge increases. The landlord’s administration of the resident’s rent and service charge account. The landlord’s handling of the resident’s complaint.