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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202126948)

The complaint is about the landlord’s response to the resident about: Front and back doors reportedly resulting in water ingress and draughts. A leaking roof Issues with an immersion and boiler and loss of hot water. Costs incurred as a result of flooding and damage, in relation to issues such as a hole under the bath and a broken seal to the immersion heater. A request for her ex-partner to be removed from the tenancy. A request for her children to be added to be added as household members, to be transferred and for priority to be awarded to an housing application. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202205452)

The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the complaint and the amount of compensation it offered.

Eastlight Community Homes Limited (202209342)

The complaint is about the landlord’s communication with the resident about the property at the start of the tenancy, including providing inaccurate information about the size of her garden. The complaint is also about the landlord’s response to the resident’s reports of repair and other issues at the property. The complaint is also about the resident’s concerns about the landlord’s communication. The complaint is also about the landlord’s response to the resident’s reports relating to further scaffolding, the condition of the bathroom, the gardening service, a lice infestation and a request to fit a garden gate. The Service has also investigated the landlord’s complaint handling as part of this investigation.

Epping Forest District Council (202125385)

The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in the property. The resident has also complained about the impact of damp and mould on her family’s health. We have also considered the landlord’s: complaint handling. record keeping.

ForHousing Limited (202221471)

The complaint is about: The landlord’s handling of damp works required to the resident’s property and associated repairs following the works. The landlord’s handling of the resident’s complaint, including request for compensation.

Freebridge Community Housing Limited (202223513)

This complaint is about: The landlord's handling of major regeneration works involving two of the leaseholder’s properties, including repairs to the windows of one of them. The landlord’s handling of the leaseholder’s claim for lost rental income and subsequent complaint. The landlord's handling of the leaseholder’s complaint about its decision not to compensate her for lost rental income. The leaseholder’s dispute with the landlord about the level of lost rental income she should be paid. The leaseholder’s concern that the landlord withheld information from her during her acquisition of one of the two properties. The leaseholder’s concerns about a possible data breach by the landlord.

Haringey London Borough Council (202217942)

The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s complaints handling has also been investigated.

Hyde Housing Association Limited (202201221)

This complaint is about the landlord’s handling of:  Bathroom repairs, including a broken window. The resident’s request to remove moss and debris from the roof. The associated complaint.