Sanctuary Housing Association (202224022)
The complaint is about the landlord’s handling of: subsidence in the property; repairs to the shower. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Vivid Housing Limited (202318464)
The complaint is about the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman has also considered the landlord’s record keeping.
Clarion Housing Association Limited (202234095)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202340261)
This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat.
Longhurst Group Limited (202221733)
The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s handling of bath and accessibility adaptations at the resident’s property.
Longhurst Group Limited (202330082)
This complaint is about the landlord’s handling of: Front door repairs. The associated complaint.
Southern Housing Group Limited (202229901)
The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent.
Birmingham City Council (202222814)
The complaint is about: The conduct of the landlord’s staff. A repair to the front door and boiler. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
Dacorum Borough Council (202212553)
The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling.
Red Kite Community Housing Limited (202222068)
This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated complaint.