All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and reports of high heating costs. The resident’s reports of repairs in the bathroom. The resident’s reports of repairs in the kitchen, and the request for a kitchen replacement. The resident’s reports of repairs to the bedroom window. The Ombudsman will also consider the landlord’s complaints handling.
The complaint is about the landlord’s communication with the resident about the property at the start of the tenancy, including providing inaccurate information about the size of her garden. The complaint is also about the landlord’s response to the resident’s reports of repair and other issues at the property. The complaint is also about the resident’s concerns about the landlord’s communication. The complaint is also about the landlord’s response to the resident’s reports relating to further scaffolding, the condition of the bathroom, the gardening service, a lice infestation and a request to fit a garden gate. The Service has also investigated the landlord’s complaint handling as part of this investigation.
This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss and debris from the roof. The associated complaint.
The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s handling of a leak under the kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints.
The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB) about a neighbour. Complaint handling.
The complaint is about the landlord’s response to: The resident’s reports that the landlord had not removed weeds from the nearby alleyway and footpaths. The resident’s reports of antisocial behaviour (ASB) by neighbours, including fly tipping, overflowing rubbish bins, graffiti, damage to the resident’s garden lights and damaged communal fencing. The resident’s report that the landlord’s contractor failed to clear away waste material which punctured her car tyres. The Ombudsman has also investigated the landlord’s handling of the associated complaints.
This complaint is about the landlord’s: Response to the resident’s various concerns about the condition of the block and the landlord’s management; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: the resident’s concerns regarding building works to neighbouring property which had an effect on their household. the associated formal complaint.
The complaint is about the landlord’s response to the resident’s request for compensation following a boiler breakdown.