Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Lambeth Council (202203297)

The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling.

Optivo (now Southern Housing) (202229415)

The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service has also considered the landlord’s complaint handling and record keeping.

Silva Homes Limited (202224990)

The complaint is about the landlord’s handling of the resident’s queries about service charges.

The Guinness Partnership Limited (202216904)

The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident raised about the housing scheme’s letting criteria; The resident’s reports of antisocial behaviour (ASB). This report will also look at the landlord’s: Complaint handling; Record keeping.

Wigan Metropolitan Borough Council (202126740)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint.

Birmingham City Council (202204579)

The complaint is about the landlord’s handling of repairs reported by the resident about a leak, and subsequent damp and mould.

GreenSquareAccord Limited (202214873)

REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

London & Quadrant Housing Trust (L&Q) (202110294)

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property. Noise nuisance (Antisocial behaviour) from the neighbour upstairs. Residents and visitors slamming the main entrance door causing noise disturbance. We have also considered the landlord’s handling of the resident’s request to move.

London Borough of Brent (202204732)

This complaint is about the landlord’s: Response to the resident’s reports of leaks from the roof and subsequent internal damage to his property. Response to the resident’s concerns about his insurance claim for the damage to his property.

London Borough of Ealing (202210609)

The complaint is about: The landlord's handling of the resident’s: Reports of damp and mould while it arranged a temporary decant. Request for alternative, permanent accommodation. Offers of temporary decant properties. Subsequent decant to a hotel, specifically regarding food allowance and mobility aids. Complaint. The landlord’s decision to decant the resident to temporary accommodation. The condition of the property when the landlord attempted to hand it back in July and September 2023.