The new improved webform is online now! Residents and representatives can access the form online today.

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

London & Quadrant Housing Trust (L&Q) (202209957)

The complaint is about the landlord’s response to the resident’s concerns about: Paying the same service charge for a concierge service as other blocks when not receiving the same value from the service. The night concierge service being commissioned without consulting the residents in advance. The Ombudsman has also considered the landlord’s handling of: The resident’s enquiries and requests for information about the night concierge service. The resident’s complaint.

Redditch Borough Council (202216595)

The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without a Section 20 consultation. Reports of dissatisfaction with the works to the bin store. Reports of being without heating or hot water. Associated formal complaint.

Sheffield City Council (201902716)

The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front door. Damp and mould. The bathroom light. The installation of an extractor fan in the kitchen. The Service has also investigated the landlord’s communication and complaint handling including the level of compensation awarded.

Tower Hamlets Homes (202222170)

The complaint is about the landlord’s handling of: Repairs in the property. The resident’s concerns about staff conduct.

Wandle Housing Association Limited (202126023)

The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning of tenancy including gaps to back door, removal of rubbish from side of property, replacement of damaged fence panels. Repairs to the bathroom shower, basin tap and door. The subsequent complaint.

Birmingham City Council (202217239)

The complaint is about the landlord’s handling of the resident’s request for a replacement kitchen. This Service has also investigated the landlord’s complaint handling.

Bromford Housing Group Limited (202226916)

The complaint is about the landlord’s: Handling of the registration of the lease or title to the property. Response to the resident's request to complete outstanding works. Handling of the complaint. The Ombudsman has also considered the landlord’s knowledge and information management.

Clarion Housing Association Limited (202218348)

The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears accrued while the property was unoccupied by the resident. The Ombudsman has also considered the landlord’s complaint handling.

First Choice Homes Oldham Limited (202228033)

The complaint is about the landlord’s handling of a fault with the heating when the resident initially moved into the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

Home Group Limited (202216840)

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to reports of communal repair and maintenance issues. Actions in respect of the resident not having custody of his child. Response to the resident’s subject access request. Complaint handling.