All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is regarding; The standard of remedial works carried out by the landlord. The length of time taken to resolve the leak. The landlord’s handling of repairs to the resident’s bathroom flooring, kitchen ceiling and wall units. The landlord’s complaints handling.
The complaint is about the landlord's handling of repairs to: The guttering. The roof leak.
The complaint is about the landlord handling of: The resident’s reports of abandoned cars in the communal car park. The resident’s reports of antisocial behaviour (ASB) from his upstairs neighbour. This Service has decided to consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated complaint.
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a management transfer. The residents request for an upgrade to the heating system. The resident’s request for his kitchen and bathroom to be renewed. The resident’s reports of repairs during periods of government lockdown related to the COVID-19 pandemic. The resident’s reports about the condition of his property at the start of his tenancy. The resident’s request for the pipework in his property to be boxed in and for the wall in his kitchen to be re-plastered.
The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at the property.
The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The landlord’s complaint handling.
The complaint is about the landlord’s response to: Repairs to the lounge ceiling following a leak from a neighbour’s bathroom that occurred in 2019. Requests for the reimbursement/replacement of wallpaper which was reported to have been damaged when ceiling repairs were completed in 2019. The resident’s request for compensation for furniture that was damaged by the leak in 2019. The resident’s reports of possible subsidence affecting the rear garden. The resident’s reports of overgrown trees affecting the rear garden. The resident’s reports of a wasp infestation. This report also looks at the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision to allow neighbours to keep dogs in their property. The landlord’s handling of allegations of ASB made against the resident. The landlord’s response to the resident’s concerns about its decision to ban BBQs in the communal area and her request for a safe area to be identified. The landlord’s response to the resident’s request for a key to the main entrance door of an attached block within the scheme. The landlord’s handling of the associated complaint.