Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating at the property. Handling of the resident’s transfer applications (in 2019/2020 and in 2022). Handling of the resident’s reports of ASB. Knowledge and information management. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports about a sewage smell from a ventilation unit.
The complaint is about: The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on the resident’s record. The landlord’s response to the resident’s reports of repairs to the property. The Ombudsman has decided to consider the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s: complaint handling, and: record keeping.
The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The landlords handling of the residents complaint about the issue.
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s refusal to purchase the resident’s property. The Ombudsman has decided to also investigate the landlord’s complaint handling.
The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also considered the compensation offered for its complaint handling.
REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, including flooring in her kitchen and hallway. The landlord’s handling of the resident’s complaint, including concerns about potential breaches of data protection law.
The complaint is about the landlord’s response to the resident’s service charge queries. This Service has also considered the landlord’s complaint handling.