Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s reports of pest infestations in the property. The resident’s request to be rehoused. This report also looks at the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of outstanding repairs. Request for a temporary decant. Associated formal complaint.
The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s communication and handling of the resident’s complaint in this investigation.
The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. Leaks and damage to the property’s porch, including concerns about asbestos in the porch floor and ceiling. Necessary glazing repairs. Plastering and painting repairs The lack of insulation in the property walls and noise caused by a neighbour’s dog barking. Trees in the property garden which were damaging a neighbour’s fence. The need to replace the property kitchen and kitchen door. Repairs needed to the property’s gutters. The required repair of electric sockets. The landlord not taking into account the resident’s mental health, wellbeing, and difficulties with reading and writing while dealing with his service requests. The landlord’s failure to notify of appointments. Water damage in the property hallway The requirement to complete boxing work. About asbestos at the property.
The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of the residents request for a new door to the balcony in her sons bedroom. The Ombudsman will also be considering the landlords handling of the residents complaint.
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s handing of reports of a pest infestation in the loft space. The landlords handling of the residents complaint. The Ombudsman is also including the landlords record keeping as part of the investigation.
The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the basement of the property; reports of ventilation issues and that vents had not been changed; reports of a leak in the bathroom causing water to leak into the kitchen; reports of cracks on the walls and ceilings; concerns about the structural stability of the property; associated complaint and the level of compensation offered.
The complaint is about the landlord’s response to concerns relating to the communal grassed area and request for benches. This report has also considered the landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of the resident’s report of a roof leak and its communication with the resident. The landlord’s response to the resident’s request for compensation for damage to her belongings and the kitchen flooring. The landlord’s handling of the associated complaints.