Freebridge Community Housing Limited (202220143)
The complaint is about the landlord's handling of the resident's concerns about works following a mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Gateshead Metropolitan Borough Council (202128113)
This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202115290)
This complaint is about the landlord’s: Responses to the resident’s concerns about the cost of running his electric shower. Handling of repairs to the resident’s radiators, boiler, and toilet, and a bathroom leak. Response to the resident’s service complaint about a repair operative. Complaint handling.
Hyde Housing Association Limited (202124830)
The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their service charges.
Hyde Housing Association Limited (202203800)
This complaint is about the landlord’s handling of: Water leaks into the resident’s flat. The associated complaint.
London Borough of Ealing (202213529)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of leaking taps. The decant process. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202110637)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) about a neighbour, following issue of tenancy warnings. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202219573)
The complaint is about the landlord’s: Handling of reports of a faulty smoke ventilation system. Handling of reports of a faulty relay system. Complaint handling.
North Yorkshire Council (202205439)
The complaint is about the landlord’s handling of the resident’s reports of: Anti social behaviour (ASB). Noise nuisance. The Ombudsman will also consider the landlord’s handling of the resident’s related complaint.
Ocean Housing Limited (202318909)
The complaint is about the landlord’s: Handling of the resident’s reports concerning antisocial behaviour. Complaint handling.