Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202123955)

The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also considering the landlord’s complaints handling.

Vivid Housing Limited (202225825)

The complaint is about the landlord’s handling of the resident’s request for succession to his mother’s tenancy. The Ombudsman has also considered the associated complaint handling.

Home Group Limited (202222915)

The complaint is about the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports about a communal streetlight not working. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Sanctuary Housing Association (202224742)

The complains is about the landlord’s: Response to the resident’s reports of repairs in the property. Complaint handling.

St Albans City and District Council (202202633)

The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also considered the landlord’s complaint handling.

GreenSquareAccord Limited (202218810)

The complaint is about the landlord’s response to the resident’s reports of low water pressure from the shower in her bathroom. This report also looks at the landlord’s complaint handling. This report also looks at the landlord’s knowledge and information management.

Mid Devon District Council (202228837)

The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.

Stoke-on-Trent City Council (202221758)

The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom.

Abri Group Limited (202206759)

The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.

Anchor Hanover Group (202215085)

The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns about how a member of staff responded to a medical emergency; reports of residents’ dogs in communal areas without leads. This report will also assess the landlord’s complaint handling.