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A2Dominion Homes Limited (202010262)

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REPORT

COMPLAINT 202010262

A2Dominion Homes Limited

12 March 2021


Our approach

Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding and assist in reaching an agreed settlement.

The complaint

  1. The complaint is about the landlord’s handling of an obstruction to the resident’s parking space. 

Determination (decision)

  1. In accordance with paragraph 55 (c) of the Housing Ombudsman Scheme, the landlord has made an offer of redress to the complainant which, in the Ombudsman’s opinion, resolves the complaint satisfactorily.

How the complaint was resolved

  1. The resident is a leaseholder of the landlord. The lease started on 31 May 2001.
  2. On 05 June 2020, the resident reported to the landlord that its contractors have occupied the resident’s parking space. 
  3. They raised a formal complaint on 12 June 2020 and requested compensation of £240.00 for the loss of the parking space for 8 days.
  4. In its final response of 16 September 20220, the landlord apologised for the complaint handling and for the obstruction of the parking space, and offered compensation of £150.00. 
  5. The resident brought the complaint to this Service on 09 December 2020
  6. Following a telephone conversation with the resident on18 January 2021, they agreed to participate in the mediation process. The resident explained in order to settle the complaint, they wanted the landlord to increase its offer of compensation to £240.
  7. We forwarded the above mediation offer to the landlord and the landlord initially agreed to increase the compensation to £217.00. Following further correspondence between this Service, the resident and the landlord, on 17 February 2021, the landlord confirmed it would increase its offer to £240.
  8.  We confirmed the resident’s acceptance on 04 March 2021.
  9. Paragraph 55 (c) of the Housing Ombudsman Scheme states that:
    1. “At any time, the Ombudsman may determine the investigation of a complaint immediately if satisfied that the member has made an offer of redress following the Ombudsman’s intervention which, in the Ombudsman’s opinion, resolves the complaint satisfactorily. This will result in a finding of ‘resolved with intervention’.”
  10. I am therefore satisfied, following the intervention of this Service, that the landlord has now taken actions to remedy the matters raised which resolve the complaint satisfactorily.

Recommendation

  1. The landlord to arrange for the payment of £240.00 compensation to be made to the resident within the next four weeks, and provide evidence to this Service.
  2. The Ombudsman would like to thank the parties for participating in our mediation process. This case is now closed.