Clarion Housing Association Limited (202301840)
The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the rent increase.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Ealing (202217674)
The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required to his balcony windows and doors. other defects within his property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202230191)
This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.
Sanctuary Housing Association (202314757)
The complaint is about: The landlord's decision that the resident cannot store her electric wheelchair (the wheelchair) in the communal corridor due to fire safety concerns. The associated complaint.
Clarion Housing Association Limited (202226110)
The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for damp and mould in the resident’s property. Handling of pest control work. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Nottingham City Homes Limited (202307947)
The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Brent (202233923)
The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint.
Yorkshire Housing Limited (202315130)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. Associated formal complaint.
Hammersmith and Fulham Council (202336271)
The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.
Lambeth Council (202306177)
This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.