Colchester City Council (202310994)
The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when she moved in following a mutual exchange. Repairs required at the property once she had moved in.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202345601)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home and her associated request for compensation. The landlord’s complaint handling.
Lambeth Council (202335218)
The complaint is about the landlord’s handling of repairs to a leaking roof and the subsequent damage.
London Borough of Ealing (202323857)
The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hillingdon (202226669)
The complaint is about the landlord’s handling of reports of issues with the communal security gate.
Metropolitan Thames Valley Housing (MTV) (202400585)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The resident's reports that water damaged the electrics in the decant property. A delayed decant payment. This report also looks at the landlord’s handling of the resident’s complaint.
Orbit Housing Association Limited (202342464)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling.
Sage Housing Limited (SHL) (202225956)
REPORT COMPLAINT 202225956 Sage Housing Limited (SHL) 24 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Stonewater Limited (202310073)
The complaint is about the landlord's handling of: repairs to the boiler damage to the resident’s personal belongings following a leak complaint handling.
Vivid Housing Limited (202338276)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.