London Borough of Hackney (202314143)
The complaint is about how the landlord has handled the resident’s reports of noise nuisance. We have also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202315924)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
North Tyneside Council (202402980)
The complaint is about the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202303689)
The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, including her request for the reimbursement of costs incurred. Reports of repairs, including the rear entrance door and garden gate. Associated formal complaint.
Tower Hamlets Homes (202312537)
The complaint is about the landlord's handling of the resident's reports of a leak and remedial works. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202408668)
The complaint is about the landlord’s handling of the repairs to the property.
Selwood Housing Society Limited (202220136)
The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also investigated the landlord’s complaint handling.
Westward Housing Group Limited (202341878)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to the resident’s reports of excessive heating costs at the property. The landlord’s handling of the resident’s request to move.
Cornwall Housing Limited (202407068)
The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property.
Onward Homes Limited (202311865)
The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire at her property. The Ombudsman has also investigated the landlord’s complaint handling.