Contact us
Resident contact information
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For general enquiries (including making a complaint about your landlord)
Complaint form: Fill in the online complaint form
Email: info@housing-ombudsman.org.uk
Phone: 0300 111 3000
Our phone line opening hours are:
Monday, Tuesday, Wednesday, Friday 9am - 5pm
Thursday 9am - 3.30pm
Lines are closed for staff training every Thursday from 3.30pm to 5pm.
Calls are recorded for training and monitoring purposes.
Write to:
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ETFax: 020 7831 1942
Please note: We would strongly encourage customers to use email or the online complaint form rather than sending post to our PO Box address in Preston as there will be delays. Please do not send original documents by post as we are unable to post them back to you. Also note that we will not be able to deal with large bundles of documents by post.
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Seeking an update on a complaint
If you would like an update on your case, please email us at info@housing-ombudsman.org.uk quoting your complaint reference.
Landlord contact information
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Member landlord general enquiries
To update staff contact details and for all queries regarding landlord membership please contact membership@housing-ombudsman.org.uk.
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Member landlord finance
If you have any questions regarding member invoicing or finance please email: membershipfinance@housing-ombudsman.org.uk.
Complaints about the Housing Ombudsman Service
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For comments and complaints about the Housing Ombudsman
This email address should only be used for complaints/comments about the Housing Ombudsman.
Email: complaintsaboutus@housing-ombudsman.org.uk
Write to:
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ETIf you need more information, you can read about our approach to complaints about the Ombudsman.
Press enquiries
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General press enquiries contact details
For enquiries from the media please use the contact details below:
Email: press@housing-ombudsman.org.uk
Phone: 020 7421 3847
Freedom of Information (FOI) requests
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Make a Freedom of Information Act request
To request information under the Freedom of Information Act 2000, please do so in writing/email.
Include:
- Your name and address.
- A description of the information or documents you would like to see.
- How you would like the information sent to you. (For example, on paper, or via email.)
Send requests by letter or email
Write:
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ETEmail: dpo@housing-ombudsman.org.uk