A fire door sign, screwed into a fire door
11 April 2023
The Ombudsman is highlighting cladding and fire safety casework as part of its learning drive, two years on from its Spotlight report on the issue.
Continue reading about Ombudsman’s latest cases show landlords ‘still have learning to do’ in dealing with cladding and fire safety complaints
Roof leakage, water dameged ceiling roof and stain on ceiling close-up
5 April 2023
The Ombudsman has found severe maladministration for how Sovereign dealt with a leak in a residents’ roof, awarding £5,000 in compensation for the failings and distress caused.
Continue reading about Ombudsman awards resident £5,000 after severe maladministration finding for Sovereign
indoor house room
3 April 2023
The Ombudsman found severe maladministration for the landlord after it failed to tackle damp and mould in a resident’s home for over two years, despite knowing that there was a four month old living there when the problem was first reported.
Continue reading about Severe maladministration for Westminster City Council after leaving a new-born living in damp and mould
28 March 2023
The Ombudsman has released its special investigation into Rochdale Boroughwide Housing, which has found that tackling a prevailing culture of ‘othering’ of residents, exacerbated by extremely poor data practices, will be crucial as the landlord recovers.
Continue reading about Ombudsman finds culture of ‘othering’ residents lies at the heart of Rochdale Boroughwide Housing’s issues and identifies lessons for sector
Person Hand Measuring The Wetness Off A Moldy Wall
23 March 2023
The Ombudsman has found severe maladministration in two different cases for PA Housing, in relation to repairs and complaint handling with cases including leaving a disabled resident with damp growing in the bedroom.
Continue reading about Ombudsman raises concern with PA Housing after double severe maladministration finding
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
21 March 2023
The Ombudsman’s latest Insight report covering October to December 2022 has shown that while it is receiving more complaints, the number of orders and recommendations to improve the lives of residents is also increasing.
Continue reading about Ombudsman’s latest Insight report shows 54% increase in orders to improve residents’ lives and landlord’s services
Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.
16 March 2023
The Ombudsman found severe maladministration for how Cornwall Housing handled a residents’ complaint about damp and mould in her home, including not issuing a formal response and changing their mind on their approach.
Continue reading about Ombudsman finds severe maladministration for Cornwall Housing after ‘inconsistent and contradictory’ complaint handling
13 March 2023
The Ombudsman has released a special report into Catalyst Housing after concerns about its complaint handling and aftercare for newbuilds.
Continue reading about Ombudsman issues special report on Catalyst Housing with ‘repeated failures’ indicative of wider service failure
House keys sitting on an eviction notice received in the mail.
9 March 2023
The Ombudsman found severe maladministration for 3CHA after a resident living in supported housing was issued with an immediate eviction notice, contrary to the landlord’s policy and without reasonable evidence for issuing the notice.
Continue reading about Severe maladministration for exempt accommodation provider 3CHA after significant failings led to the unreasonable eviction of a resident Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
6 March 2023
A quarter of the complaint handling failure orders issued by the Housing Ombudsman in the last three-month period were not complied with. The Ombudsman issued 38 failure orders, including the most orders for failing to fulfil membership obligations.
Continue reading about Quarter of complaint handling failure orders not complied with