Business woman consulting in office
28 September 2023
The Ombudsman has launched its consultation, in partnership with the Local Government and Social Care Ombudsman, on a revised Complaint Handling Code.
Continue reading about Ombudsman opens consultation on Complaint Handling Code ahead of statutory requirements
Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.
19 September 2023
The Ombudsman’s latest Complaint Handling Failure Order report shows the highest number of non-compliant landlords with the orders since the data was first recorded.
Continue reading about Ombudsman records highest level of non-compliance in complaint handling failure orders
Close-up young rats (Rattus norvegicus) sniffs leftovers on a plate on sink at the kitchen. Fight with rodents in the apartment. Extermination.
12 September 2023
The Ombudsman has released its Insight report reflecting on the first quarter of this year, learning from pest infestation cases, gas safety and emerging trends from its frontline caseworkers.
Continue reading about Pests and gas safety cases feature in latest Insight report as determination numbers rise
7 September 2023
The Ombudsman has made six findings of severe maladministration against GreenSquareAccord in three different cases relating to noise, pests and repairs, leading to the Ombudsman launching a special investigation into the landlord.
Continue reading about Six severe maladministration findings for GreenSquareAccord as Ombudsman launches special investigation
Man getting warm up his hand over an electric radiator of heating at home
5 September 2023
We have found severe maladministration for Onward Homes after a vulnerable resident, whose heating was on full and would not turn off during the summer months, collapsed several times in her home – only to […]
Continue reading about Onward Homes to apologise and pay £1,000 compensation after overheating led to resident collapsing in her home
indoor house room
31 August 2023
The Ombudsman has ordered Abri Group to pay over £9,000 in compensation after two separate findings of severe maladministration, one being for leaving a blind woman in damp and mould for three years.
Continue reading about Ombudsman orders over £9,000 compensation after Abri left residents in damp and disrepair for years
Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept
24 August 2023
The Ombudsman has found severe maladministration for how Sanctuary Housing handled a damp and mould case and the associated compensation claim around damaged belongings.
Continue reading about Sanctuary Housing to pay resident £5,600 after landlord dismissed contractor advice and let damp fester
Mould and damp staining painted wall surface around an internal home window.
22 August 2023
The Ombudsman has found severe maladministration for how Newham Council handled a damp and mould case, taking them over three years to resolve the issue and repeatedly not keeping the resident updated on repairs.
Continue reading about Newham Council to pay £5,400 after failing to resolve damp and mould issues for over three years
17 August 2023
The Ombudsman has found severe maladministration for Six Town Housing after it failed to respond appropriately to a resident’s complaints about noise nuisance.
Continue reading about Landlord to apologise directly to resident after landlord staff ignored and made ‘inappropriate remarks’ on noise complaint
Negative feedback and rate with bad smile face.
15 August 2023
The Ombudsman found severe maladministration for Stoke-on-Trent City Council for how it handled a complaint, including not giving a stage one response on two separate occasions.
Continue reading about Vulnerable children left in damp and mould after complaint handling failures by Stoke-on-Trent City Council