7 September 2023
The Ombudsman has made six findings of severe maladministration against GreenSquareAccord in three different cases relating to noise, pests and repairs, leading to the Ombudsman launching a special investigation into the landlord.
Continue reading about Six severe maladministration findings for GreenSquareAccord as Ombudsman launches special investigation
Man getting warm up his hand over an electric radiator of heating at home
5 September 2023
We have found severe maladministration for Onward Homes after a vulnerable resident, whose heating was on full and would not turn off during the summer months, collapsed several times in her home – only to […]
Continue reading about Onward Homes to apologise and pay £1,000 compensation after overheating led to resident collapsing in her home
indoor house room
31 August 2023
The Ombudsman has ordered Abri Group to pay over £9,000 in compensation after two separate findings of severe maladministration, one being for leaving a blind woman in damp and mould for three years.
Continue reading about Ombudsman orders over £9,000 compensation after Abri left residents in damp and disrepair for years
Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept
24 August 2023
The Ombudsman has found severe maladministration for how Sanctuary Housing handled a damp and mould case and the associated compensation claim around damaged belongings.
Continue reading about Sanctuary Housing to pay resident £5,600 after landlord dismissed contractor advice and let damp fester
Mould and damp staining painted wall surface around an internal home window.
22 August 2023
The Ombudsman has found severe maladministration for how Newham Council handled a damp and mould case, taking them over three years to resolve the issue and repeatedly not keeping the resident updated on repairs.
Continue reading about Newham Council to pay £5,400 after failing to resolve damp and mould issues for over three years
17 August 2023
The Ombudsman has found severe maladministration for Six Town Housing after it failed to respond appropriately to a resident’s complaints about noise nuisance.
Continue reading about Landlord to apologise directly to resident after landlord staff ignored and made ‘inappropriate remarks’ on noise complaint
Negative feedback and rate with bad smile face.
15 August 2023
The Ombudsman found severe maladministration for Stoke-on-Trent City Council for how it handled a complaint, including not giving a stage one response on two separate occasions.
Continue reading about Vulnerable children left in damp and mould after complaint handling failures by Stoke-on-Trent City Council
11 August 2023
We have launched our third annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints, as well as how they are monitoring accessibility.
Continue reading about Third annual landlord and resident panel surveys launched
10 August 2023
The Ombudsman has found severe maladministration for Waverley Borough Council after it unreasonably delayed the installation of disability adaptations for 18 months.
Continue reading about Waverley Borough Council to pay nearly £13,000 after delayed disability adaptations forced resident to install his own
8 August 2023
The Ombudsman has found severe maladministration for Sandwell Council after it did not consider a resident’s vulnerabilities during an anti-social behaviour case, despite multiple reminders.
Continue reading about Sandwell Council ordered to review Reasonable Adjustments policy after mental health failings in ASB case